At Delpunto (and the entire Intelectix group), we have always held the belief that competition should be conducted fairly and with honesty, with each company striving to win customers based on their own merits. It is, therefore, disheartening to discover that not all our competitors share these same values.

Last week, one of our valued customers alerted us to a case study published by a competitor, claiming that a company had switched from SmartLPA to their product, and speaking unfavorably of SmartLPA. Our customer stated, “Personally, I was highly skeptical of the claims given the internal user feedback, but felt it only fair for you to have the chance to consider.”

Upon reviewing the case study, we found it to be rife with imprecise statements and a few outright false claims. While we typically avoid engaging in public disputes, we feel an obligation to set the record straight on a few key points.

One of the standout features of SmartLPA is our automatic scheduling functionality. To illustrate its effectiveness, here is an actual customer request from a real user, whom we shall call Sarah. This screenshot is taken directly from our internal ticketing system:

Rather than merely claiming our ability to handle complex scheduling, we’ve created a brief 13-second video demonstrating exactly how we can set up Sarah’s Green shift:

Regarding the low adoption rates cited, we can confidently state that the reported figure of 40% is significantly inaccurate. Take, for example, one of our customers in Mexico, who has been using SmartLPA since 2016. As of yesterday, they have achieved a 100% audit completion rate for every month from January to July 2024. A sister die casting plant in the U.S. maintained a roughly 95% audit completion rate throughout 2023. While we cannot disclose the company’s name, this level of performance is consistent across our customer base.

Lastly, we want to address a matter that we find personally offensive. While we take great pride in SmartLPA as a product, we are even prouder of our team and the customer service we provide. Every day, our customer service team goes above and beyond to meet our customers’ needs, whether it’s answering questions, providing training, resolving issues, or accommodating special requests. This commitment is reflected in our exceptional customer renewal rate of over 98%, and users that have acquired SmartLPA three or four times during the years as they moved from one company to another.

 

For those evaluating their options, we encourage you to look beyond marketing claims and dig deeper into the real-world performance of the products you’re considering. At Delpunto, we stand by our results, our product, and our people. If you’re interested in learning more about how SmartLPA can meet your specific needs, we invite you to reach out to our team or explore our customer success stories. We’re confident that the facts speak for themselves.

Thank you for considering SmartLPA as part of your journey towards operational excellence.